FAQ

If you have a general question not answered below, please email sales@icescreen.com and we will respond within one business day. 

 

Returns   

Product may be returned for a full refund within 14 days of receipt less shipping costs. We cannot accept merchandise or offer a refund on an item that has been used, washed, altered or missing items.  If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.  

To begin the return process, please email us at sales@icescreen.com and a customer representative will respond within 24 hours Monday - Friday. Or mail your item to:  

iceScreen LLC 

7027 W. Broward Blvd #330  

Plantation, FL 33317 

Customers will be responsible for paying for the shipping costs for returns. Shipping costs are non-refundable.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.   

If you wish to receive a return label, send us an email at sales@icescreen.com, the cost of return shipping will be deducted from your refund.

 

Refunds (if applicable) 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 24 hours. We will credit all refunds to the original payment source; however, depending on your bank it may take up to 7-14 days to see this in your account. If the original payment source is not available, we reserve the right to issue a check to be mailed to the original billing address.   

Customers will be refunded for the total cost of the order if it is canceled prior to shipment.  

If you wish to receive a return label from iceScreen, send us an email at sales@icescreen.com, the cost of return shipping will be deducted from your refund.  

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, contact your credit card company; it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us at sales@icescreen.com

 

Exchanges (if applicable) 

Faulty items may be returned at no extra cost for a full refund or exchangeExchanges will be processed only for like items. For example, if you would like a Classic Large White instead of Classic Large Black, no problem. Simply contact us within 14 days of receipt, and we’ll happily exchange this for you provided the item is still in its original packaging. If you wish to exchange an item with altogether different product, simply purchase the new item and return the original (see return policy).  

Please send us an email at sales@icescreen.com and send your item to:  

iceScreen LLC 

7027 W. Broward Blvd #330  

Plantation Florida US 33317 

Customers will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.   

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  

 

Shipping 

Domestic and International shipping is offered. We are not responsible for items lost or damaged in transit. Depending on where you live, the time it may take for your product to reach you, may vary. 

 

How do I track my order 

We send all items out with tracking. Once your order has been placed, you will receive an email with tracking information, please check your spam and junk. If you do not see this email please contact sales@icescreen.com 

 

When will my order arrive  

In stock items are shipped out within 12 hours and take anywhere from 2 – 21 business days – dependent on the location and shipping choice at checkout.  Once your order has been placed, you will receive an order confirmation. Please be sure to check your spam or junk mail. If you do not see your confirmation please contact sales@icescreen.com  

 

Do you offer customized iceScreens 

Yes, we do offer customized logo printing on black. Perfect for corporate gifts or advertising. For more information please contact info@icescreen.com 

 

What is the difference between Deluxe and Deluxe Plus?

Deluxe              7 standard magnets
                         Dimensions: Top 55.1" Bottom 63" Height 39.3"
                         Heat shield on reverse
Deluxe Plus      7 reinforced magnets
                         Dimensions: Top 55.1" Bottom 66.1" x Height 45.2" 
                         (extra coverage for windshield wipers)
                         Mirror Mitts attached to cover
                         Heat Shield on reverse